Shipping policy

Shipping Policy

Thank you for shopping with The Glow Atelier.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. Processing times may vary depending on the supplier and product. Orders placed on weekends or holidays may begin processing on the next business day.

Shipping & Delivery

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available. Estimated delivery times vary by product and supplier and will be displayed at checkout where applicable.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to carrier delays, weather, holidays, or circumstances outside of our control.

Shipping Costs

Available shipping options and applicable charges are displayed during checkout before your order is completed. 

Order Tracking

Once tracking is available, you can use the tracking number in your shipping confirmation email to monitor your shipment.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout. Please contact us at kelsey.kempf16@gmail.com if you need assistance.

Lost, Stolen, or Damaged Packages

If your package appears lost, stolen, or arrives damaged, please contact us at kelsey.kempf16@gmail.com within 14 days of the expected delivery date with your order number and photos where applicable.